REGULAR PRICE/1ST DIBS DEAL ITEMS PURCHASED ONLINE
Full refunds/exchanges are available for 1st Dibs Deals and regular priced items that are returned by mail, unworn, unwashed, in it’s original condition with the tags still attached within 15 days of your purchase. No items can be returned or exchanged after 15 days have passed. *PACKAGE MUST BE POSTMARKED WITHIN 15 DAYS OF PURCHASE - NO EXCEPTIONS!
REGULAR PRICED ITEMS PURCHASED IN CONJUNCTION WITH A CLOTHING PARTY/ONLINE PARTY/HOSTESS PURCHASES
100% store credit for items returned within 15 days (in it's original condition) of your purchase. No items can be returned or exchanged if 15 days have passed. Credit is valid for one year from the date the item was returned. NO EXCEPTIONS!
*1st Dibs Deal prices are only valid for a limited time. In other words if you purchase a 1ST DIBS DEAL and need to exchange it, you will owe the difference in price if the deal has already expired.
*items purchased with a 50% off coupon earned at a party can only be used once for a one time purchase only. For example, if you purchase a 50% off item with a coupon and need to return/exchange the item you will get a store credit only for the amount you paid and will be required to pay the difference on the new item that is purchased with the credit. For further clarification, contact your fashion consultant or our head office at 604-320-0973.
**Online purchases cannot be returned or exchanged at a My Girlfriend’s Closet home clothing party or fundraiser. Online purchases must be sent back to our mailing address as noted below.
ALL SALE ITEMS FINAL SALE (INCLUDING BLACK FRIDAY/CYBER MONDAY/12 DEALS OF CHRISTMAS & BOXING DAY SALE ITEMS)
Sorry girlfriends....no refunds or exchanges on SALE ITEMS! NO EXCEPTIONS
*BODYSUITS ARE FINAL SALE
Holiday Return Policy (2019-2020):
- All regular priced purchases made on or after November 1st, 2019 qualify under our Holiday Return Policy and can be returned for a CREDIT ONLY or EXCHANGE ONLY until January 15th, 2020. Regular priced items that are returned must be unworn, unwashed, in the original condition with the tags still attached. No exceptions will be made to this policy.
- novelty holiday items are FINAL SALE after Dec. 24th, 2019
- sale items are FINAL SALE
- bodysuits are FINAL SALE
Shipping charges are not refundable on all purchases
WHAT IF I AM SENT A DEFECTIVE ITEM?
We personally inspect each item that is sent out from our warehouse. If you are sent a defective item in error we sincerely apologize! Contact us within 5 days of receiving your order and we’ll make arrangements to fix the problem. You can email our head office directly at firstname.lastname@example.org
*PLEASE NOTE ANY ITEM THAT IS RETURNED SMELLING OF PERFUME AND/OR COVERED IN PET HAIR WILL NOT BE ACCEPTED AND IT WILL BE AT THE CUSTOMER'S EXPENSE TO HAVE IT SHIPPED BACK TO THE SENDER*
HOW TO RETURN AN ITEM
If you are not satisfied with an item, simply return it in its original condition (unwashed and unworn) with all tags still attached within 15 days of receipt. A copy of the original invoice must be included with the item you are returning (note on the invoice if you’d like an exchange or a credit). Once we receive the item and ensure everything is in order, we will apply a credit to your original form of payment.
My Girlfriend’s Closet reserves the right to deny a refund or exchange if merchandise does not meet return policy requirements.
Please ship a return to the following MAILING address:
My Girlfriend’s Closet Clothing Company Ltd.
3651 Lynndale Crescent
Burnaby, BC V5A 3S5
Shipping charges to return an item are the responsibility of the customer. We do not accept any COD packages.
PLEASE NOTE THAT OUR WAREHOUSE IS NOT OPEN TO THE PUBLIC
Please ensure the item is packaged properly to avoid damage during the shipping process. We suggest that you always insure a package that is being mailed/shipped back to us.
If you have absolutely any questions regarding returning or exchanging an item, please contact your fashion consultant directly, email us at email@example.com or call us at 604-320-0973.